Anietie Udobit, Abuja
The Nigerian airline, Air Peace has refunded the airfares of thousands of passengers running into several millions of naira in 2024 due to cancelled and delayed flights, according to the Nigeria Civil Aviation Authority.
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The regulator stated that while Air Peace compensated 1,901 passengers in November 2024 for flight delays, cancellations, and cabin class downgrades, Aero Contractors compensated over 20 passengers throughout the year under review.
The NCAA disclosed this in a report posted on its X handle on Monday and signed by the Director of Public Affairs and Consumer Protection, Michael Achimugu.
The report stated that business class downgrades accounted for the largest percentage of compensation for Air Peace, costing the airline a 65 per cent discount to each of the affected passengers.
It said Air Peace also compensated passengers for unscheduled maintenance, technical issues, operational reasons, and aircraft swaps, among others.
On November 16, 2024, the agency said the airline recorded the highest passenger traffic (pax load) of 129 on flight 7170 from Lagos to Benin City, implementing a 25 per cent discount for operational issues.
A similar compensation was made on November 4, 2024, to 117 passengers on flight 7425 scheduled to fly from Kano to Abuja.
Air Peace had increased airfares on all local routes by over 100 per cent in November 2024, after the airline commenced its Lagos-London flight services.